Privacy Policy
Last Updated: 4 November 2026
01. Information We Collect
We may collect personal information when you interact with our website, submit an enquiry, or contact our customer support team.
This information may include:
Personal Information: Your name, email address, phone number, and other contact details.
Enquiry Information: Product selections, messages, requests, and information submitted through our contact or product enquiry forms.
Technical Information: IP address, browser type, device information, operating system, and website usage data.
Cookies and Usage Data: Information collected through cookies and similar technologies to support website functionality and improve the browsing experience.
We only collect information that is reasonably necessary for our business operations and customer communication.
02. How We Use Your Information
We may use the information collected through our website to:
Respond to customer enquiries and product information requests.
Provide information about our cleaning equipment, accessories, and services.
Communicate with customers regarding their enquiries.
Improve website functionality, performance, and user experience.
Maintain website security and prevent fraudulent or unauthorized activities.
Comply with applicable legal and regulatory obligations.
We do not use your personal information for purposes incompatible with those described in this policy without an appropriate legal basis.
03. Product Enquiries and Contact Forms
When you submit a contact form or product enquiry through our website, we collect the information you voluntarily provide.
This may include your name, email address, phone number, selected product, and enquiry message.
The information is used to process your request, communicate with you, and provide relevant product or service information.
Form submissions may be delivered to our customer support team by email and stored within our website systems, depending on the configuration of our forms.
04. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to provide essential functionality, remember preferences, and understand website performance.
Cookies may include:
Essential Cookies: Required for basic website functionality and security.
Functional Cookies: Used to remember preferences and improve your browsing experience.
Analytics Cookies: Used, where enabled, to understand how visitors interact with our website.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
Where required by applicable law, we will request your consent before using non-essential cookies.
05. Sharing Your Information
We do not sell your personal information.
We may share personal information with trusted third-party service providers when necessary to operate our website and provide our services.
These may include:
Website hosting and maintenance providers.
Email delivery and communication service providers.
Website security and technical support providers.
Analytics service providers, where enabled.
Government or regulatory authorities when legally required.
We expect service providers handling personal information on our behalf to apply appropriate confidentiality and security measures.
06. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.
These measures may include secure website connections, access controls, software updates, and security monitoring.
However, no internet-based transmission or electronic storage system can be guaranteed to be completely secure.
07. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including responding to enquiries, maintaining business records, resolving disputes, and meeting legal obligations.
When personal information is no longer required, we take reasonable steps to securely delete or anonymize it, subject to applicable legal requirements.
08. Your Privacy Rights
Subject to applicable laws in the United Arab Emirates, you may have rights concerning your personal information, including the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information in applicable circumstances.
Withdraw consent where processing is based on consent.
Object to or request restrictions on certain processing activities where permitted by law.
To exercise your rights, please contact us using the details provided below.
We will review and respond to privacy-related requests in accordance with applicable legal requirements.
09. Third-Party Websites
Our website may contain links to third-party websites or external services.
We are not responsible for the privacy practices, security, or content of third-party websites.
We encourage you to review their respective privacy policies before providing personal information.
10. Contact Us
If you have questions about this Privacy Policy, how we handle personal information, or wish to exercise your privacy rights, please contact us.
Unigeneral Cleaning Tech
Operated by: Abdulwahed Bin Shabib Distribution (BR of AW Bin Shabib Investment L.L.C)
Email: Info@unigeneralcleaningtech.com
Phone: 600 502 372
Corporate Office:
2nd Floor, Block 3, Bin Shabib Mall
Baghdad Street, Al Qusais 1
Dubai, United Arab Emirates